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Privacy Notice

aspenhome Privacy Policy

Privacy Notice / Your Privacy Rights
Last Updated: 3/16/2020
Effective Date: 1/1/2020

This privacy notice explains what personal information we collect, how we collect it and what we do with it. If you are having troubling viewing or accessing this privacy notice or need it made available to you in an alternative format, please email This privacy notice does not apply to job applicants or our employees.

1. Types of Categories of Personal Information We Collect
We may collect certain personal information including but not limited to your name, email, physical address or other contact information or as further described below:
Types of your information that we may have collected during the previous 12 months:
a. Identifiers, such as your name, alias, postal address, country of residence, unique personal identifier, online identifier, internet protocol address, email address, account name, phone number, social media identifiers (e.g., Twitter handle, Instagram name, etc.) or other similar identifiers.
b. Financial information, such as your credit card number, debit card number, government-issued Tax ID, or any other financial information.
c. Commercial information and preferences, including records of personal property, creditworthiness, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
d. Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interactions with us including interacting with us online, by the mobile application, and through advertisements.
e. Geolocation information, such as longitude and latitude from your IP address.
f. Professional, employment, or education information, such as job title, business address, employment history, or other professional information.
g. Education information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act.
h. Inferences drawn from any of the information we collect to create a profile about you.

2. Sources of Personal Information
We may collect information about you and how you interact with us in several ways, including:
a. Information you provide to us directly. We collect the information you provide to us directly.
b. Information automatically collected or inferred from your interaction with us. We automatically collect information about how you use our website or otherwise interact with us online (such as IP address and browsing preferences).
c. Information from public sources. We may collect information about you from public sources, including government entities from which public records are obtained and information you submit in public forums.
d. Information from third parties. We receive information about you and your interactions with us from third parties (such as from your employer or co-workers, third party service and content providers, credit reporting agencies, companies that provide or sell lists of potential purchasers, and others interacting with us).

3. How We Use Your Personal Information
We use your information to locate a dealer near you, complete a transaction, process a credit card payment, calculate appropriate sales taxes due, deliver your products, register or provide warranty services, and improve your website browsing experience. We may use each category of your information described above in the following ways:
a. To enable interactions between you and us, such as to facilitate online purchases of our products, process shipping and returns, register and administer your account, provide you with and support your interactions with us, diagnose, repair and track service and quality issues, facilitate an order, provide requested product information, communicate with you and authenticate those who interact with us.
b. For our own internal business purposes, such as to evaluate or audit the usage and performance of programs and technologies related to interactions with us, evaluate and improve the quality of your interactions with us and our programs and technologies related to interactions with us, design new services (e.g., customer satisfaction reviews), perform internal research for technological development and demonstration, conduct data analysis and maintain proper business records and other relevant records.
c. For legal, safety or security reasons, such as to comply with legal requirements, protect the safety, property or rights of our Company, those who interact with us, or others, and detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity.
d. In a de-identified, anonymized or aggregated format. When converted to a de-identified, anonymized, or aggregated format, data no longer constitutes Personal Information and we may use this information for any purpose.
e. For marketing. We may use your Personal Information to market our products or services or those of third parties, such as our business partners. We may use your Personal Information when you participate in marketing surveys, questionnaires, promotions, events or contests. We may audit aspects of our ad impressions and analyze information for contextual ad customization. We may use your Personal Information to enhance our content and to potentially send you commercial emails.

4. With Whom Do We Share Information
We may share your personal information with third parties including but not limited to: merchants who carry our products, warehouse logistics or freight transport who deliver are products, sales tax estimation providers, credit card processers and analytics companies, and other categories of recipients described below.
a. Affiliates and subsidiaries. We may share your Personal Information within our group of companies, which includes parents, corporate affiliates, subsidiaries, business units and other companies that share common ownership for the purposes described above.
b. Third parties and service providers. We may share your Personal Information with third party service providers working on our behalf and in order to facilitate an interaction with us that you request, provide the products and services you request or support our relationship with you, such as shipping providers, sales tax estimation providers, credit card processors, hosting service providers, IT providers, operating systems and platforms, analytics companies, and marketing providers (e.g., we may share your email address with our outbound email marketing provider). We may also contract with other companies to provide certain services, including shipping, identity verification, email distribution, market research and promotions management.
c. For legal, security and safety purposes. We may share your Personal Information with third parties such as law enforcement or other government agencies to comply with law or legal requirements, to enforce or apply our Terms of Use and other agreements, and to protect our rights and the property or safety of our company, our users, or third parties.
d. In connection with a transaction. If we sell some or all of our assets, merge or are acquired by another entity, including through a sale or in connection with a bankruptcy, we will share your Personal Information with that entity.
e. Your employer or coworkers. If you interact with us in connection with your employment, your employer, coworkers, or other individuals designated by your employer may view any Personal Information that we collect in connection with your use of or interaction with us.
We may also de-identity, anonymize, or aggregate Personal Information to share with third parties for any purpose.
We do not intentionally share your personal information with 3rd parties for direct marketing without your consent. We do not sell your personal information without your consent.

5. Security and Retention
We provide and maintain reasonable security procedures and technical and organizational measures to protect Personal Information against accidental or unlawful loss, disclosure, alteration, or use.

6. Children's Privacy
Interactions with Company are intended for individuals 16 years of age and older and are not directed at, nor intended for, children under 16 years of age. We do not knowingly collect any information, including Personal Information, from children under 16 years of age. If we determine that we have inadvertently collected Personal Information from a child under the age of 16, we will delete it from our database.

7. Contact Info
If you have any questions regarding this privacy notice, you may contact us by email at To opt-out of receiving promotional email messages from us, please click on the "Unsubscribe" link contained at the bottom of each email or by contacting us using the information above.

8. How We Use Cookies and Automatic Data Collection Tools
We or our third-party service providers may use “cookies” to collect information about your and other visitor's browsing behavior such as IP address, type of browser used, domain name and pages visited. This information is used to learn about the usage and effectiveness of our web properties in order to improve how our website works and for advertising purposes. These cookies are session and persistent cookies. Some cookies may be used to track you across devices.

Changing Cookie Preferences
Some browsers have incorporated Do Not Track (“DNT”) preferences. Most of these features, when turned on, send signals to the website you are visiting that you do not wish to have information about your online searching and browsing activities collected and used. We do not honor DNT signals from website browsers at this time. However, you may refuse or delete cookies. If you refuse or delete cookies, some of our website functionality may be impaired. If you change computers, devices, or browsers, or use multiple computers, devices, or browsers, and delete your cookies, you may need to repeat this process for each computer, device, or browser. Please refer to your browser's Help instructions to learn more about how to manage cookies and the use of other tracking technologies.

9. California Privacy Rights
California residents may have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”), which are described below, subject to legal limitations, regarding the collection, use, and sharing of Personal Information. CCPA also requires us to disclose what categories of Personal Information we have disclosed for a business purpose in the previous 12 months. We disclosed all of the categories of Personal Information listed above in Section 1 for a business purpose in the past 12 months.
  • • Right to Know. California residents have the right to request information about the categories of Personal Information we have collected about them, the categories of sources from which we collected the Personal Information, the purposes for collecting the Personal Information, the categories of third parties with whom we have shared their Personal Information, and the purpose for which we shared their Personal Information (“Categories Report”). They may also request information about the specific pieces of Personal Information we have collected about them (“Specific Pieces Report”).
  • • Right to Delete. California residents have the right to request that we delete Personal Information that we have collected from them.
  • • Right to Opt Out. We do not sell Personal Information.
We will not discriminate against California residents, in any manner prohibited by applicable law, for exercising these rights. California residents may exercise the rights described above by emailing us at

Verification: In order to process requests, we will need to obtain information to verify your identity. For a Specific Pieces Report, we will request name, email address, and phone number and seek a signed declaration, under penalty of perjury, to verify your identity. For a Categories Report, we will request name, email address, and phone number to verify your identity. For a Right to Delete request, we will request name, email address, and phone number to verify your identity.
Authorized Agents: You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify you as described above or we will accept a legal Power of Attorney under the California Probate Code to the authorized agent. If you are an authorized agent, email documentation to, demonstrating you are authorized to exercise rights on the consumer's behalf.
Timing: We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time in which case, we will notify you and may take up to 90 days total to respond to your request.

10. Changes to this Privacy Notice
We may update this privacy notice from time to time. We will notify you of any changes to this privacy policy by posting an updated version on this website.